SUPPORTING AUSTRALIAN PODIATRISTS

We don’t want you to miss any important calls and we certainly don’t want you to work overtime trying to catch up on missed calls. Your time is precious, and we know that.

Mint Business Centre is happy to take the stress of phone calls away with our Phone Answering Services.

Our friendly team will answer your phone calls professionally and efficiently with your business name. All services provided by our team are performed as if it were for our very own company. We consider ourselves your latest employee, so your clients will never know we are an external business.

Our Phone Answering Service is available 9am – 5pm Monday to Friday, excluding Public Holidays.

How our Phone Answering Service works:

We link your business name to an allocated telephone number within our systems so that when your phone calls come in, our team can answer with your business name
We work with you to ensure that our script accurately reflects your business
Messages are relayed back to you by SMS or email as often as you need
We also offer reports showing all call messages sent as frequently as you like. Some clients prefer two reports daily, some clients prefer none. We’re here to work with you.

Alongside of taking messages, our team is also able to take further pressure off your shoulders by assisting your clients during the phone call by:

Confirmation calls via SMS or phone calls
Appointment notifications via SMS or phone calls
Taking payments for invoices
Resending or amending invoices
Making or rescheduling appointments
Actioning waitlists
Applying EPC’s to paitent files

Our team are able to be trained in any programs or software. We are all experienced in the following:

Halaxy
Pracsuite
Cliniko

If you have any further questions or would like to discuss how our Phone Answering Service can help your business, please give us a call on (02) 4944 2000.

CASE STUDY OF A LOCAL PODIATRIST

We began working with a local podiatrist in 2014, at the time, they were a sole operater and were interested in expanding their business.

Now, in 2023, the same business has a team of 5 and hundreds of clients on file whom they see regularly. This podiatrist’s business grew exponentially and only continues to grow. We are so proud to have been part of the process and we’re excited to see where they are in another few years. Here are a few ways Mint Business Centre helped them not only grow their business but also simplify their day to feel more light, fun and enjoyable:

Phone Answering

The team of five podiatrists is all fully booked for several weeks in advance. The last thing on their mind is taking phone calls. This business receives between 10-20 phone calls a day and they don’t have the time to manage all of the incoming calls.

Calendar Management

As previously mentioned, all five podiatrists are fully booked and there are hundreds of clients on file that are seen regularly. With all of this in mind, there is a lot of calendar management involved. Appointments are booked, rescheduled, moved around and swapped daily. The team of podiatrists have holidays and days off that need to be accounted for and almost every phone call we receive during the day is regarding a new or existing appointment change.

Email Management

With hundreds of clients, comes hundreds of emails. Each week, this particular business receives up to 120 emails. The emails are from doctor surgeries, aged care providers, clients and their loved ones. We action, respond to and file away every email within one business day.

Administration

Along with the specialised administration tasks already mentioned, we also action incoming mail, liaise with staff members, create and process invoices and action referrals from doctor’s surgeries and aged care providers.

Our team is well-trained and experienced and is excited to chat with you about how they can help your business grow and simplify your day too. If you would like to discuss how we can help grow your podiatry business, please feel free to contact us today here or give us a call (02) 4944 2000.