What is a Phone Answering Service?

A Phone Answering Service is a business that will answer phone calls on behalf of another business.

Instead of having missed calls, a Phone Answering Service ensures all calls are answered by a real human. This means your business will never miss an important phone call or inquiry again.

Here at Mint Business Centre, we can be seen as your Virtual Receptionist. We answer your phone calls, pass messages along to whomever they need to go to or we action the phone call in whatever way you request. If you’re feeling a little confused on how it works, don’t worry, I’ll explain it all shortly.

Benefits of using our Phone Answering Service

1. Reduced costs

There is no need to hire another employee and pay an hourly wage. When utilising a Phone Answering Service, you will pay a small monthly administration fee and then only pay for the work we do! 1 call, 100 calls, 1000 calls a month… you pay for what we do!

2. Boosts staff productivity

Incoming phone calls can be a distraction for staff, but they are incredibly important. By using a Phone Answering Service, you will be eliminating phone calls from your staff’s to-do lists so they can focus on the important tasks while having all phone calls answered.

3. Increases reliability and consistency

Your clients want to be able to rely on you and that often looks like phone calls during a busy day. Working with a Phone Answering Service provider, such as us, will allow high-quality service to clients at all times.

4. Lowers your stress

Being a business owner can be stressful. There are so many balls being juggled in the air at all times so if you’re ready to put some of those balls down, hiring a Phone Answering Service can change things dramatically for you.

How does it work?

• We link your business name to an allocated telephone number within our systems so that when your phone calls come in, our team can answer with your business name
• We work with you to ensure that our script accurately reflects your business
• Messages are relayed back to you by SMS or email as often as you need

Alongside taking messages, our team is also able to take further pressure off your shoulders by assisting your clients during the phone call by:

• Taking payments for invoices
• Resending or amending invoices
• Making or rescheduling appointments

If you’re ready to change the way you work and lessen your workload, give us a call today at (02) 4944 2000. You can also view more details here.