EMAIL MANAGEMENT SERVICE

Don’t let important emails slip through the cracks or waste time sorting through a full inbox. At Mint Business Centre, we know how valuable your time is. With our Email Management Service, we take the hassle out of managing emails so you can focus on what matters most.

Our professional team monitors and manages your inbox, responding with your business’s voice and ensuring seamless, prompt communication. Each email is handled with the utmost care, as though we were a part of your in-house team, so clients will never know we’re an external service.

Available Monday through Friday, 9 am – 5 pm, our Email Management Service keeps your business running smoothly. Have questions? Contact us at (02) 4944 2000 to discuss how we can support your business.

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HOW DOES IT WORK?

Here’s how our Email Management Service works:

  • We monitor and manage your inbox with a unique, custom approach. Every email is answered in your brand’s voice to ensure a seamless, on-brand experience for your clients.
  • Our emails are fully customised to reflect your business style, making each interaction memorable and professional.
  • Updates are sent to you via email or SMS as often as you need or summarised at the end of the day – whichever you prefer.

In addition to monitoring and managing your inbox, our team can ease your workload by helping your customers and clients with:

  • Processing invoice payments.
  • Resending or updating invoices.
  • Scheduling, rescheduling, or confirming appointments.

This service lets you focus on running your business, knowing your calls are in good hands.

FAQ

What does email management include?
Our service includes monitoring, organising, and responding to emails on your behalf. We handle client inquiries, update information, send reminders, and follow your business’s unique tone to ensure seamless communication.
 
Can you respond to emails in my business’s tone and style?
Yes! We take time to understand your brand voice and communication style to ensure each email matches your business’s personality and professionalism.
 
How will you keep me updated on important emails?
We offer flexible notification options, including immediate updates, end-of-day summaries, or notifications based on priority. We can send these updates via email or SMS.

Is this service available outside of regular business hours?
Currently, our standard service hours are 9 am – 5 pm on business days.

Can you assist with tasks beyond responding to emails?
Absolutely! We can help with tasks such as phone answering, processing invoice payments, resending or amending invoices, and scheduling appointments, making our service a valuable extension of your business.
 
How do you ensure the security and confidentiality of my emails?
We take data security seriously and follow strict privacy protocols to ensure your information remains confidential. All our team members are trained in data protection and adhere to privacy standards.
 

What if there are emails that require my personal attention?
Any messages needing your personal input are flagged as high priority and forwarded to you immediately, so you stay informed on critical matters without sifting through routine emails.

How quickly do you respond to emails?
Our team responds to emails promptly, typically within 2-3 hours during business hours, ensuring your clients receive timely, professional replies.

How do I get started with the Email Management Service?
Simply reach out to us, and we’ll guide you through the onboarding process, including customisation of scripts and preferred communication methods. We make setup quick and easy, so you can start focusing on other priorities!