Don’t miss out on important calls or spend your valuable time trying to catch up on missed ones. At Mint Business Centre, we understand how precious your time is. With our Phone Answering Service, we take the stress of managing calls off your plate.
Our friendly and professional team answers every call promptly using your business name, ensuring seamless communication. We handle each call as if we were part of your team, so your clients will never know we are an external service.
Let us be your newest team member and keep your business running smoothly with our reliable phone answering services.
Our Phone Answering Service is available 9am – 5pm on business days. If you have any further questions or would like to discuss how our Phone Answering Service can help your business, please give us a call on (02) 4944 2000.
Here’s how our Phone Answering Service works:
In addition to message-taking, our team can ease your workload by helping clients with:
This service lets you focus on running your business, knowing your calls are in good hands.
What is a phone answering service?
Much like a receptionist, our role involves handling incoming calls for your company. We perform tasks such as taking messages, scheduling appointments, offering information, and helping callers.
How does the Mint BC team know which business is calling?
Your business name is programmed into our system, so whenever we get a call for your business, your business name will show up allowing us to answer the call appropriately.
How do you answer the phone?
All phone calls are answered with your business name, our team answers the phone with “thank you for calling your business name, you’re speaking with our team member’s name.”
How do I receive my messages?
You can receive your messages through SMS, email, or they can be compiled into a report that’s sent out at specific times during the day – the decision is up to you.
Do I need to tell you when I’ve forwarded my phone?
No, there is no need for you to let us know when you’ve forwarded your calls. You can turn call forwarding on or off whenever you need or like. Calls will always show your business name on our phones, allowing us to answer appropriately.
Are you locked into a contract?
No, there are no locked in contracts. We only ask that if you want to cancel your service, please send us an email and your service will be cancelled at the end of the month we have received the email.
What if I get no phone calls within the month?
We only charge you for the services you use. You will have a monthly fee that is payable, however any phone calls, delivery of messages and any other actions we may take for you will be charged per action.
Do you offer 24 hour phone answering?
No, we currently offer our Phone Answering Service between 9am and 5pm on weekdays. We are closed on public holidays and weekends.
How soon can we be up and running?
All of our services can be up and running within 1 business day.
Where is Mint Business Centre located?
Mint Business Centre is located in Maryville, NSW which is only a short 5 minutes from Newcastle’s CBD.
Do you offer other services?
Absolutely, we’re also here to help with tasks like email management, handling calendars, social media marketing, bookkeeping and any other occasional responsibilities you might have. If there’s a specific task you’d like to talk about, feel free to get in touch with us.