How To Say No In Business

“If you say no in business, this will allow you to say yes to other opportunities.”

A mentor said this very simple sentence to me years ago and it has stuck with me since. If we were all able to learn about our strengths and weaknesses, set our boundaries and focus on the growth we want, we will all be working towards a much more successful future.

By saying “no”, you’re able to refocus on the work that matters to your business.

If you’re unsure of when to say “no” in your business, here are some examples.

  1. The work predicted is too big or is getting too big

It’s important that we remember our abilities and what is possible. Of course, value is important to your customers and clients, however, this is when tasks will continue to grow and we’re suddenly trying to work through a task that has somehow quadrupled in size.

  1. There’s no value for your business

At the end of the day, your business needs to make money so if you’re taking on jobs that aren’t profitable, you may as well not be working at all.

  1. You simply don’t want too

There’s a stigma that if you’re in business, you’ll have to do things you don’t want to do and honestly? It’s not true. You can say “no” to tasks you don’t want to do and that’s okay.

So how do you say “no” to your clients and customers? Good question. Here are some tips.

  1. Stand your ground

By not being firm with your answer, you lose control of the situation and possibly even credibility. Try to remember to stay strong and confident when you say no.

  1. Be honest

Honesty is the best policy in this scenario. Tell your customers and clients that you are too busy or that their business or task doesn’t align with you and your business.

People appreciate the truth and will be more understanding if they know why you’re saying no.

Remember, practise makes perfect. You will feel more comfortable and at ease the more you say no.